Refund Policy

This policy applies to every purchase made through ProShape. REM Vision LLC (11300 Rockville Pike, Suite 1001, Rockville, MD 20852, United States) is the merchant of record for those purchases, and charges appear on your statement as PROSHAPE.

Our 30-day money-back guarantee

If you are not satisfied with ProShape, you can ask for a full refund of your first payment within 30 days of that payment. You do not need to give a reason and you do not need to prove you used the plan. Ask within the window and we refund it.

The guarantee covers the first payment on a subscription (the introductory or trial charge). Renewal charges and one-time add-on purchases are not covered by the guarantee — see the next section for when we refund those.

Refunds outside the guarantee

Renewal charges, add-ons, and requests made more than 30 days after the first payment are reviewed case by case. We refund these in situations including: the same purchase was billed twice, a technical problem on our side kept you from receiving or using your plan, or a payment was made without your authorization. Every request gets a human review.

How to request a refund

Send a message to info@proshape.app using the same email address you entered at checkout. To help us find the transaction quickly, mention your order ID (or the final four digits of the card that was charged). We aim to get back to you inside two business days.

Cancelling a subscription

Asking for a refund and cancelling are two different things. If you want future renewals to stop, go to the Cancel Subscription page — cancellation ends billing from the next cycle onward, while any earlier charges remain subject to the refund process above. You can also cancel by emailing info@proshape.app. We confirm every cancellation by email.

Deleting your account immediately cancels the subscription and ends access, but it does not automatically issue a refund. Submit any refund request separately under this policy before deleting your account.

Processing time

When a refund is approved, the money goes back to the payment method you originally used. Banks typically post card refunds within five to ten business days, though timing varies by issuer.

Contact

Anything unclear about this policy? Write to info@proshape.app or use our contact page.