Contact

We’re here to help

Email is the quickest way to get a hold of us — we aim to reply within two business days.

Billing, cancellations, and refunds: info@proshape.app

Who you are buying from

ProShape is operated by REM Vision LLC, which is also the merchant of record for every purchase made through the site and the app. Charges appear on your card or bank statement as PROSHAPE.

REM Vision LLC
11300 Rockville Pike, Suite 1001
Rockville, MD 20852
United States

A couple of quick tips

For account-related questions, email us from the address associated with your ProShape account so we can locate your account and help.

Cancelling or requesting a refund

You can cancel a subscription yourself on the Cancel Subscription page, or email us and we will do it for you. Refunds are covered by our Refund Policy, which includes a 30-day money-back guarantee on your first payment.

Password reset

Locked out of your account? Tap Forgot password? on the ProShape app sign-in screen.